RETURNS

Outside the holiday period, returns are accepted if they are returned within 14 days from the date of receipt of the package. Beyond that, the return will not be accepted and will be sent back at your expense, the postmark being taken as proof. An email will be sent to you when your return is being processed, this may take up to 14 days.

Please send us an email before your return to the following email address: contact@ghizo-paris.com

Items must be returned in their original packaging, in perfect condition and unworn. You can return your items to the following address: Ghizo Paris, 21 rue Frémicourt, 75015 Paris.

Please attach your order form specifying which item(s) are being returned.

Use packaging that protects the jewelry, we are not responsible for damage or loss during transport: in the event of damage, we cannot make a refund.

Return costs are your responsibility. We advise you to choose a follow-up return in order to follow your package to our premises.

The shipping costs invoiced upon delivery are non-refundable, neither in the event of return, nor in the event of refusal of delivery. We grant a refund within 14 days of receipt of the items and you will receive an email when it has been processed.

We do not do exchanges. In the event of a size or color error, you can return your item, request a refund and place a new order within the limits of available stocks.

DELIVERY

Delivery delay

Outside the holiday period, orders are processed on our premises within 2 to 5 working days and delivered within 2 to 3 working days. During holidays or special operations, delivery times may be extended.

Thank you for understanding.

We have two delivery methods: Colissimo which you can track on www.laposte.fr with the tracking number provided to you when you place your order. Postal delays are between 3 to 5 working days, in your mailbox without signature or insurance in the event of loss or theft. We offer delivery with Mondial Relay. Your package will be delivered to the relay of your choice.

For deliveries outside mainland France, delivery times may be longer.
For deliveries abroad, delivery times may be longer. The recipient may be required to pay customs fees according to the legislation in force in the country of destination.

Customs charges are the responsibility of the recipient.